Collapsible content
Does E-Cig offer delivery?
Unfortunately, we do not currently offer delivery. We may add delivery as a service in the future, so stay tuned for updates!
What payment methods do you accept?
We accept a variety of payment methods through Square. Cash is also always welcome!
Do you accept returns or exchanges?
Yes! We accept returns and exchanges for defective items.
For other issues, we offer a 14-day return policy. Depending on the circumstances, we may be able to accommodate returns or exchanges for up to 30 days after purchase. Please speak with a sales associate for assistance.
Do you offer discounts or loyalty rewards?
Yes! You can sign up for our ECIG 101 Loyalty Program in-store with a sales associate or here on our website ("Rewards" tab). You'll earn points with each qualifying purchase that can be redeemed for discounts on future purchases.
We also offer Senior, Military/Veteran, and Birthday discounts. Please ask a sales associate for details and eligibility.
How old do I have to be to shop at ECIG 101?
We have a strict 21+ policy. You must be 21 or older to enter our stores and purchase age-restricted products from us, whether in-store or online.
A valid ID is required when shopping with us. We accept valid, government-issued photo identification and passports. IDs must be valid and verifiable.
If you create a customer account, we may be able to verify your age and make future purchases more convenient. You may still be asked to provide ID when required.